Privacy policy

Privacy Policy

 

 

Your Privacy Matters to Us.

Handled with Transparency. Protected with Care.

At HAVIT, we believe that trust is the foundation of every great customer relationship. When you shop with us, you share personal information  and we take that responsibility seriously.

This Privacy Policy explains clearly and honestly what information we collect, why we collect it, how we use it, and how we protect it. We've written this in plain language because we believe you deserve to understand exactly how your data is handled  without having to decode legal jargon.

Last Updated: June 2025

 

 

1. Information We Collect

When you interact with HAVIT  whether you're browsing our website, placing an order, or reaching out for support  we may collect the following information:

Personal Identification Information

  • Full name

  • Mobile number

  • Email address

  • Shipping and billing address

  • State, city, and PIN code

Payment-Related Information

  • Payment method type (card, UPI, net banking, wallet)

  • Transaction reference numbers

  • Billing details required for order processing

HAVIT does not store your full card number, CVV, or net banking credentials. All sensitive payment data is handled exclusively by our secure payment gateway partners.

Order & Transaction Information

  • Products purchased and order history

  • Order value and payment status

  • Delivery preferences and instructions

Device & Browsing Information

  • IP address and approximate location

  • Browser type and version

  • Device type (mobile, desktop, tablet)

  • Pages visited, time spent, and clickstream data

Customer Support Interactions

  • Messages, emails, and WhatsApp conversations with our support team

  • Warranty and return claim details

  • Photos or videos shared for support purposes

 

 

2. How We Use Your Information

Every piece of information we collect serves a specific, legitimate purpose. Here is exactly how we use your data:

Order Processing & Fulfillment To confirm, process, package, and deliver your order to the correct address, on time.

Shipping & Delivery Updates To share real-time tracking information, estimated delivery timelines, and delivery notifications via SMS, email, or WhatsApp.

Customer Support To assist you with queries, order issues, warranty claims, returns, and replacements  accurately and efficiently.

Secure Payment Processing To facilitate safe, verified transactions through our trusted payment gateway partners.

Fraud Prevention & Security To detect, investigate, and prevent fraudulent orders, unauthorized account access, and suspicious activity on our platform.

Website Experience Improvement To understand how customers use havitsmart.in and continuously improve navigation, performance, and the overall shopping experience.

Marketing Communication To share product updates, offers, new launches, and promotional campaigns  only with your consent, and always with an easy option to opt out.

 

 

3. Payment Security

Your financial security is a priority we do not compromise on.

All payments on havitsmart.in are processed through PCI-DSS compliant, encrypted payment gateways  trusted partners who specialize in secure financial transaction processing.

HAVIT does not store, access, or retain your full debit or credit card number, CVV, net banking credentials, or UPI PIN at any point. These details are handled entirely within the secure environment of our payment partners.

Every transaction is protected by SSL encryption, and we continuously monitor for unusual activity to ensure your payment experience remains safe.

If you ever receive a suspicious communication claiming to be from HAVIT and asking for payment details, please do not respond  and report it to us immediately at support@havitsmart.in.

 

 

4. Cookies & Tracking Technologies

Like most modern ecommerce websites, havitsmart.in uses cookies and similar tracking technologies to provide a better, more personalized experience.

What We Use Cookies For:

Website Performance To ensure pages load correctly, remember your preferences, and maintain session continuity as you browse.

Personalized Shopping Experience To remember items in your cart, show relevant products, and tailor the website experience based on your browsing history.

Analytics To understand traffic patterns, popular products, and customer behavior  helping us improve the website continuously.

Marketing & Retargeting To show HAVIT product promotions on external platforms, based on your interest in specific products.

Managing Your Cookie Preferences You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.

 

 

5. Marketing & Communication Preferences

We love keeping our customers informed  but only when you want to hear from us.

With your consent, we may send you:

  • New product launch announcements

  • Exclusive offers and seasonal promotions

  • Order-related updates and service notifications

  • HAVIT brand news and community content

Communication Channels Used: Email, SMS, and WhatsApp

Opting Out Is Always Easy Every promotional email includes a clear unsubscribe link. For SMS or WhatsApp communications, you can reply STOP at any time or contact our support team to update your preferences immediately.

Transactional messages  such as order confirmations, shipping updates, and support responses  are not subject to marketing opt-outs, as they are necessary for your order and account activity.

 

 

6. Information Sharing Policy

We do not sell, rent, or trade your personal information to any third party. Ever.

Your data is shared only on a need-to-know basis with trusted partners who help us operate and improve our services:

Payment Gateway Providers To securely process your transactions. These partners operate under strict data security and compliance standards.

Logistics & Courier Partners To fulfill and deliver your order. Your name, address, and contact number are shared for delivery purposes only.

Customer Support Tools To manage and respond to customer queries efficiently across email, WhatsApp, and other support channels.

Marketing & Analytics Platforms To run and measure our campaigns, only in an anonymized or aggregated form where possible, and always in line with applicable data protection standards.

Legal or Regulatory Requirements In rare cases where we are legally required to disclose information to government authorities or courts under applicable Indian law.

All third-party partners are contractually obligated to handle your data responsibly and only for the purposes for which it was shared.

 

 

7. Data Protection & Security

We implement industry-standard safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our security practices include:

  • SSL (Secure Socket Layer) encryption across our website

  • Secure, access-controlled systems with limited internal data access

  • Regular security reviews and vulnerability assessments

  • Encrypted storage of sensitive customer data

  • Strict internal data handling policies for our team

While we take every reasonable precaution to protect your information, no digital system can be guaranteed to be 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify affected customers promptly and take immediate corrective action.

 

 

8. Your Rights as a Customer

You are in control of your personal information. As a HAVIT customer, you have the right to:

Access Your Information Request a summary of the personal data HAVIT holds about you.

Correct Your Information Update inaccurate or outdated personal details through your account settings or by contacting our support team.

Opt Out of Marketing Withdraw your consent for promotional communications at any time, without affecting your ability to use our services.

Request Data Deletion Request deletion of your personal data where it is no longer necessary for operational or legal purposes. Please note that certain data may be retained as required by Indian law or for legitimate business purposes such as warranty or dispute records.

To exercise any of these rights, reach out to us at support@havitsmart.in. We will respond to your request within a reasonable timeframe.

 

 

9. Third-Party Services & External Links

havitsmart.in may contain links to third-party websites, apps, or service providers  such as courier tracking portals, payment gateway interfaces, or social media platforms.

Once you leave our website and access a third-party platform, your activity is governed by that platform's own privacy policy. HAVIT is not responsible for the data practices, content, or security of any external website or service.

We encourage you to review the privacy policies of any third-party platforms you interact with through or alongside your HAVIT experience.

 

 

10. Children's Privacy

havitsmart.in is intended for use by individuals who are at least 18 years of age and legally capable of entering into a contract under Indian law.

HAVIT does not knowingly collect, store, or use personal information from individuals under the age of 18. If we become aware that a minor has submitted personal data to our platform without appropriate parental consent, we will take prompt steps to delete that information.

If you believe a minor has shared personal information with us, please contact us at support@havitsmart.in and we will act swiftly.

 

 

11. Policy Updates

HAVIT may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. When we do, the revised version will be published on this page with an updated effective date.

Your continued use of havitsmart.in after any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we handle your data.

For significant changes that materially affect how we use your personal information, we will make reasonable efforts to notify registered customers via email.

 

 

We're Here for Any Privacy Questions

Data privacy can feel complicated. If you have any questions about this policy, how your information is used, or how to exercise your rights  our team is happy to help.

Email Support support@havitsmart.in

WhatsApp Support +91 96013 20670 

Support Hours Monday to Saturday, 10:00 AM – 7:00 PM IST

For privacy-specific requests  including data access, correction, or deletion  please email us with the subject line "Privacy Request" and your registered contact details. We will acknowledge your request within 2 Indian business days.

 

 

This Privacy Policy governs all personal data collected and processed through havitsmart.in and HAVIT's associated customer touchpoints. Last updated June 2025. The most current version is always available at havitsmart.in/policies/privacy-policy.

 

 

Built on transparency, protected with care, and designed for a secure HAVIT experience.

Your trust is not something we take lightly  it's something we work to earn, every single day.

HAVIT  Smart Electronics & Better performance